Impact of Intellectual Capital on Operational Performance of Deposit Money Banks in Nigeria
Keywords:
Human Capital, Intellectual Capital, Operational Performance, Social Capital, Structural CapitalAbstract
The researchers examined the impact of intellectual capital on the operational performance of deposit money banks in Nigeria. They employed the resource-based view theory (RBV) and a cross-sectional research design. The sample comprised two hundred (200) employees from the deposit money banks selected for the study. Data were collected using a questionnaire as the instrument. The Cronbach Alpha statistical tool was utilized to assess the reliability of the instrument, yielding values of 0.793 (79%) for human capital, 0.812 (81.2%) for structural capital, 0.772 (77.2%) for social/relational capital, and 0.752 (75.2%) for operational performance. The data were analyzed using frequency and percentages for the bio-data, while the hypotheses were tested using ordinary least squares regression (multiple regression analysis). The findings indicated that the dimensions of intellectual capital (human, structural, and relational capitals) have a positive and significant impact on the operational performance of deposit money banks in Nigeria. The researchers recommended that human, structural, and relational capitals should be implemented collectively rather than individually for optimal efficiency.